no virgin media wall socket on 01-12-2022 10:05. Very Insightful Person. Finally, they'll complete the setup to make sure it's all working. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Chris. But I don’t see anything like that apart from satellite dish cable outside the window. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Tudor. Go to virginmedia. Security matters. No virgin media wall socket. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). the building then somewhere close to that point on the inside will be either a junction box or the. Hello! I was told I could do a self install kit for my broadband installation next week. Let me know how you get on! Kind regards, SerenaPost a photo of the "wrong" socket please. Tried the virtual assistant but it didn’t prove helpful. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Options. See where this Helpful Answer was posted. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Some of the cables hanging out the wall were cut off after the house improvements. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. See the attached photo. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. Hi , Welcome to our Community Forums and thanks for your post. Go to solution. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. Mobile Your Account. . If it’s damaged or not working correctly, it could be causing your internet issues. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I'm a Very Insightful Person, I'm here to share knowledge. Virgin Media Wall Socket Connector Wrong Kind in. 4. however the previous tenant had BT. 04kg, it will easily fit under – or even alongside – any TV. Virgin Media Quickstart set up. Should’ve checked this before I ordered. They'll then install a fibre socket inside. The pre-install team number is 0800 052 1734. Broadband and phone deals. All the wall. VM BB TV Landline. cable from wall. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Standard Member. The coax cable from the study can be used for the other 360 box in the kitchen. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Find me on , Google+, and Linkedin. That is the correct fitting, it should push on unless its too loose inside the large housing. Entertain me; Broadband Deals. In response to Jonny-M. Around the world, maybe one every seven years. It allows your computer to send information along your network. Virgin Media: TiVo® service. As part of this to make sure it is a. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Sign in . Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. on 31-12-2021 10:47. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. We can certainly work to get an engineer booked in to get this installed. I only found an openreach mastersocket 5c in the flat. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. 4 out of 5 stars. Sometimes there is no wall box, just a trailing cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. From that brown box on the wall trace the cable to the inside. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Speed11-11-2022 12:53 - edited 11-11-2022 12:58. Forum Team. Reply. Explain what needs to be done and book an engineer visit. and view the images for a range of different wall box options. )In this video, I am showing the sta. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Alternatives to Super Hub 2 routers The Openreach sockets do not work for Virgin Media. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. (I did this video to help/guide new engineer as I did not find any for my self when I started. I can only find the TV socket. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals1 ACCEPTED SOLUTION. Very poor advice. Connector cable for v6 boxSolved: external brown box Solved: re: broken external brown. In response to Jonny-M. I was never asked if I had a wall box. . Can you help me please. 1. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic),. I have only got one rectangular shaped white socket (Shown. Mobile Your Account. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. I'm sorry to hear about the missing wall socket. The cable could be hidden within, or behind, furniture. Just had the Hub 3 delivered for Quickstart. It does not seem feasible or plausible to bury a Virgin Media. This video will show you how to install a Virgin Media extension cable. 5 metres, through an internal wall, under floorboards for 2 metres, then it goes through an attenuator and a tv/data splitter, and the two cables then run through chasing and to the back of the socket box which is a modular type using two of these(46007). . Account - Mobile. I have been given other details for the account such as the account number/area code and. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. There are multiple different branded wall boxes inside our flat but none. Second, you'll likely need a manned installation for your VM services. If you're happy for us to get this booked. . This is where your broadband signal is strongest. Networking and WiFi. The cable could be hidden within, or behind, furniture. Virgin Media; My Virgin Media; Shop;. My previous sky microfilter attached here. AnthonyRaw1986. on 30-09-2022 14:24. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. The connector with the yellow label looks like your VM connection, the other two look like satellite. The cable on the right looks like is for a Freeview TV antenna. There is no difference in wall sockets and cables, so you can freely connect any device to any socket. It works fine and my router (which is the black box in Picture 2),. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. There are 10 types of people: those. on 14-09-2022 12:00. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Please help. 12-10-2022 18:51 - edited 12-10-2022 18:59. A modern (NTE5) BT master socket fits in a normal plug-sized recess in the wall and contains a standard telephone socket directly connected to the incoming BT phone cable and a plug (built into the lid) which connects the house wiring to this. That is a rooftop aerial outlet for Freeview TV. Entertain me; Broadband Deals. No photo attached. 237 global ratings. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. I'm very sorry to hear you don't have a Virgin Media wall socket in the property. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. )Options. Connect a cable from the wakk socket to the power supply, then from the power supply to the SKY RF in and then as I described before. One customer said he has so far waited six weeks to have a 10in (25. . If you really need to take them off, just use a screwdriver to unscrew the screws. SpeedHello ive recently bought the quick set up broadband but seemed to not have the right wall socket, I’ve looked around the house but there is a cable that looks promising so I followed it outside and it’s not connected to anything nor does it have anything to connect to (seems like a useless wire) I. . They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Summary of Contents for Virgin Media Virgin TV V6. Their is Virgin media wall socket. I’ve checked the external box and I do believe that I will need an engineer or some help as the wire ends outside of the wall. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterday; Cable/socket incompatible in QuickStart, set up and connections yesterday QuickStart, set up and connections. Stream from Virgin Media. I'm a Very Insightful Person, I'm here to share knowledge, I don't. I don't see a virgin media wall socket. Options. #2. Explain what needs to be done and book an engineer visit. When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. com. Try that and see if you can connect. Does anyone know if I buy the virgin self install kit it it will work in my house or would I need to call and engineer round to sort it out. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023 I think there’s something missing to the Virgin Media wall socket in my flat. Re: Moving virgin media wall socket. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. . If it’s damaged, it could. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsPush the white cable (from the old Hub) into the back of the new Hub. Some VM installations do not have an internal wall box, just a trailing lead. Look for the omnibox outside and trace the cable inside. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. VM BB TV Landline. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Plug the cordless base. You can just disconnect the flylead from the isolator tho as it has a barrel on it. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. We have been sent a hub 3 quick start kit but we do not have a virgin media wall socket and now the wifi will not work for us, we have a - 5116698Virgin Media has been accused of leaving holes in people's walls and not following up complaints to fix the damage. Is it necessary to plug the cable to socket for having wifi, if so what can I. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. You can visit the website virginmedia. ThanksThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Only now have I realised - 5272490. I have also checked outside and there is no box either on my property or on my boundary wall. If you look into the back of your Hub, you'll see a port. Absolutely not. Sorry to hear you don't have a VM wall socket. Some properties do not have a wall socket, only a cable. I wanted. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. My Virgin Media App. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. 168. I'm sorry to see you're struggling to find the connection which leads in to the property. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Hello, I have ordered a broadband only package and opted in for the Quickstart Self-Installation method but have only realised I do not - 5321715. Wish this was made clearer when. The cable could be hidden within, or behind, furniture. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Engineer visit. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. virgin media internal wall box. When I proceeded to set up my Hub 3 I quickly realised that. Rich says: August 9, 2022 at 5:55 pm. Both your fibre cable and Wi-Fi router will be plugged into this. Forum TeamRe: How to book an engineer. Plug the WiFi Pod into a socket on a wall inside your home and make sure it’s upright. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. If I couldn't get the proper wall socket, the internet is not going to be set up su. Got my virgin media self install kit but I don't have a virgin socket. Account - Cable. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The second two black cables are from a satellite dish, used by. Chris. Hi, Same problem here. If you really need to take them off, just use a screwdriver to unscrew the screws. . If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Virgin Media; My Virgin Media; Shop; Help;. 18-02-2023 10:23 - edited 18-02-2023 10:33. SpeedHi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. I don’t it is fibre cable. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I have only got one rectangular shaped white socket (Shown. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. How can I get a technician getting things sorted?Hi Louistkng Thanks for posting and welcome to the community. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown. )In this video, I am showing the sta. Virgin Media; My Virgin Media; Shop; Help;. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that new. to be phone lines. Tried to connect it but unfortunately there is no wall socket at all in property. #12. on 31-12-2021 10:47. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Post some clear photos of the cable(s)/connector(s) inside which come from the brown box. Entertain me; Broadband Deals. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on. If there is one you need to trace it back to the wallbox outside where it will connect to a. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. You need to go outside and locate the brown or grey omnibox on the wall. Let us know if there's any further issues. . Options. which will give you a general idea of VM fixtures and fittings. The wall box may be branded with the logos of an old cable TV company (not VM). The Openreach sockets do not work for Virgin Media. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. you should start your own thread but as general help. pls contact me ASAP . You need a small spanner to remove this, then push the provided connector over the exposed end. Joining in Options. Virgin will not remove them. on a domestic hub you look at the values thus. 0 Kudos Reply. 5 star: 62%: 4 star: 23%:We would like to show you a description here but the site won’t allow us. Everything is converted to specialised triple screened coaxial cable. We have a virgin media wall socket with an - 4353656 - 2. Can anyone please help me. However, I do not have any of the specified wall sockets available only a cable out of the wall which doesn’t fit with the cable provided. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. on 22-10-2022 20:58. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Phone. I have received our virgin media Hub but I am unable to plug it in to the wall socket. Manage Your Account. Short. Don’t worry that it is not a threaded plug. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. Mobile Your Account. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. 1 ACCEPTED SOLUTION. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. No Virgin Media Wall Socket on 13-04-2022 14:47. All the cabling is the property of Virgin Media and must not be touched. Home Phone. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; A Hub 5 switch that works and settings to match in Networking and WiFi SaturdayRe: No virgin media wall socket. Hi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. on 21-02-2023 19:59. I have signed up as a new user for Virgin Fibre. All the cables will go under the floorboards. Tudor. A network adapter – you’ll need this for every computer you want to connect. It may just be a cable rather than an internal wall box. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Switched On. Hello tejeshn. No outside box - cable through the wall to inside box - very old 20 years ago. " The hub is upstairs as previously said. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. It is likely you will be waiting a few days. . Get virgin engineer to move the wall socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. There’s not a virgin media wall socket anywhere I’ve checked. on a domestic hub you look at the values thus. I have the old virgin media wall socket. Connect two short ethernet cables into the socket from the VM router (thinking to use a network switch to avoid using up 2 of the router ports which I need for other items in that room) Then take 2 measured lengths of external grade ethernet cable, crimp/attach them. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. Jan 14, 2022. Can you fit the Cable con 3. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an. How long will the QuickStart installation take me? WiFi Hub - 30 mins. 3 weeks ago. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Sorry to hear of the lack of wall socket on the inside of your property. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. The V6 is tiny. Get the Hub ready by connecting the wires. Re: cable not fitting wall. Call the Pre-installation and delivery team on 0800 052 1734. 100. So you can either unscrew this one & push on the connector provided in the Quick Start pack. 3 weeks ago. #1. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. You can also identify a split socket looking at the side. However, since theres no virgin media socket is it possible if someone who works at v. provided, I shall give them a call tomorrow. I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Options. Inside the External Wall Box – FTTP RFoG Node. All the wall sockets I can see are for BT. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoMobile Your Account. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Security matters. . ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. Wiring diagram for virgin mediaVirgin media tv v6 box isn't losing one of its best features yet Productivité comédie gonfler box internet fibre subvention impliquerVm cable to fibre upgrade experience?. Broadband Deals. I don't have a virgin media wall socket and this is stressing me out.